Executive Meeting Manager - Hilton Norfolk The Main

Company: Gold Key PHR
Location: San Gabriel
Posted on: March 29, 2025

Job Description:

OverviewThe EMM is responsible for promptly managing a high volume of inquiries, making telephone and outside sales calls, generating site inspections, and booking all group-related business of 25 room nights or less on peak, including but not limited to corporate, local volume accounts, SMERF, relocation, government, military, training, and local demand generator sourced business (i.e., hospitals, schools, nursing and catering facilities).Responsibilities

• Establishes lead sources for each targeted market segment and makes initial sales solicitation.
• As assigned by the Director of Sales & Marketing, responsibilities include prospecting and penetrating additional Group business, regardless of the size of the room block.
• Creation and maintenance of sales file for clients, including weekly/monthly reporting on bookings and call activity.
• Utilizes Delphi as a lead log for follow-up and client call trace systems.
• Works closely with the Reservations Manager filling in periods of soft demand during off-peak and shoulder seasons, obtaining rate and stay approvals prior to transacting sales contracts with clients.
• Networks with affiliated PHR hotels and competitive hotels for lead source generation.
• Adheres to the approved selling activity quotas, reporting progress to DOS on a weekly and monthly basis.
• Responds to all franchise-generated group leads.
• Obtains rate and restriction approvals from DOS and/or Director of Revenue Management prior to extending group sales agreements to clients.
• Processes all group sales contracts and ensures booking details are thoroughly communicated with Reservations and Operations.
• Generates a specified number of client site inspections each week.
• Participates in any and all PHR and/or franchise-related sales blitz programs, locally and in feeder city markets.
• Develops and implements creative sales strategies by analyzing historical, current, and future trends and booking patterns.
• Establishes contact and maintains a consistent relationship with all pertinent travel managers and contacts identified as realistic sources of business.
• Attends daily Business Review meetings and weekly one-on-ones with the Director of Sales & Marketing.
• Actively participates and works closely with any and all lead-producing organizations, including area CVBs, Chambers (local and feeder markets), and client trade-specific associations.QualificationsJob Qualifications
• Experience: Prior experience in sales or hotel operations in an upscale full-service hotel environment.
• Skill: Sound people and interactive skills.
• Skill: Ability to work independently, self-motivated.
• Skill: Strong multi-tasking and organizational skills.
• Skill: Clear written and verbal communication skills.
• Experience: Some college required.
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